FAQ

1. When can I terminate my rental agreement?
2. How can I terminate my agreement?
3. What do I need to do when my move-out date is coming up?
4. What do I have to mind when I move out?
5. When will the deposit be returned?
6. How and on what account can I pay my rent?
7. What happens if I don´t have an account in Germany, how can I pay the rent?
8. When should the rent be paid?
9. Who do I turn to if I´ve received a demand notice?
10. Where can I complete my internet agreement?
11. I have a problem with my internet connection, who can I turn to?
12. When does administration have consultation hours?
13. Where is the administration office?
14. Do you also offer guest rooms?
15. Who do I turn to if I´d like to book a guest room?
16. Who do I turn to if I have a problem with my room/apartment?
17. From whom can I get a dishes package and how much does it cost?
18. When and where does the changing of bed linens take place?
19. What can I do if I´m not pleased with the behavior of my neighbor?